Terms & Conditions


All prices shown on this web site are in GBP. A currency convert in EUR and USD is provided on the top page. Prices are subject to change (excluding pending orders) without prior notice due to exchange rates and market conditions.


VAT at (20%) will be added at checkout to all UK sales only, European Union sales at (0%) subject to VAT number provided. Please note that customers outside these areas may be liable for local import duties and taxes within your own country.


Payment terms are 60 days from date of invoice subject to company credit check and possible references. Invoices are payable in EUR for countries outside the UK.


Jewelstar Ltd may reverse any discounts offered at the time of the order or sale to any customer that contravenes the payment terms, the discount plus any VAT if applicable will be invoiced to the customer.

Post, packaging and Insurance

Post, Packaging and Insurance are free over 1000.00 GBP/EUR, below this the fee is 10.00 GBP within the United Kingdom and 12.00 EUR in the European Union. Delivery will be sent by Royal Mail registered insured.


Orders are usually sent out within 28 days for jewellery and 10 days for certified diamonds.


We regret that earrings cannot be returned, unless damaged, due to our hygiene policy. When returning goods please ensure that you have adequate insurance cover, as we cannot be held liable for items lost in transit. Returned goods must be in new and undamaged condition with all documents returned for a full refund. Please send any returns to the following address:  Jewelstar Ltd, Ludgate House, 107-111 Fleet Street, London, EC4A 2AB, United Kingdom.

Certified Diamonds

Certified diamonds on our website are purchased on their specification with the following certificates (GIA, IGI and HRD) and are non-refundable, we do not offer an appro or sale and return service. Our diamonds are sourced only from suppliers that comply to the KPCS (Kimberley Process Certificate Scheme).


We must be informed by e-mail of any damage to your order within 48 hours of delivery.

Privacy policy

We do not disclose customer details to any third parties.

Limited liability

Jewelstar Ltd is limited to any liability to any consequential damages relating to any of the products. In no event shall Jewelstar Ltd total liability to the client for any damages, losses and causes of actions exceed the amount paid by the client.

Governing Law and Jurisdiction

All transactions carried out on this web site shall be deemed to have been carried out in the UK. Any disputes shall be governed by the laws of England and the parties submit to the exclusive jurisdiction of the courts of England.

Miscellaneous Provisions

The headings and section titles in these terms and conditions are for convenience only and have no legal or contractual effect. We shall not be deemed to be in breach or liable for any delay in performance, if and to the extent that the delay or failure is due to circumstances beyond our reasonable control.

Terms and Conditions of Sale

Please carefully note all our conditions of sale prior to making any purchase. Risk shall pass to the customer on delivery. We do not accept any re-sizing of rings 30 days after the sale date, after that period a nominal cost of re-sizing rings and postage is payable by the customer. If goods are posted/delivered or collected by you the customer or your representative, signature upon receipt/collection denotes your confirmation of acceptance of all our terms and conditions of sale. Confirmation of this order confirms your acceptance of our terms and conditions.


Thank you for your business. It is our pleasure to work with you